Terms of Sale

1. Seller, scope and applicable version

These Terms of Sale govern consumer orders for made-to-measure garments where the order summary or confirmation identifies Ibrahim Danso, trading as Danso Atelier, as seller. The seller’s details appear in the Legal Notice. If a different legal seller is identified before payment, that seller’s terms govern instead.

An order may begin on this website or on an authorised storefront operated for the same merchant. The seller, product, currency, amount and fulfilment terms must remain clear before the customer becomes bound. The version recorded with the order is the version that applies to that order.

2. Products and made-to-measure service

The collection comprises garments made to individual specifications, including suits, jackets, trousers, shirts, coats, dresses and related pieces. The commission can include a measurement profile, cloth and finish selection, cutting, making and agreed alterations. Each product page identifies the garment, core material or construction, price in euros and an indicative lead time.

Images and descriptions are prepared to represent the product accurately. Natural cloth variation and differences between screens can cause minor colour or texture variation; this does not excuse a material difference from the agreed specification. If an approved cloth becomes unavailable, production will pause and the customer will be offered an agreed alternative or a full refund.

3. Prices, currency and additional charges

Prices are shown in euros. The final review must state the total price, applicable tax treatment and any delivery charge before payment. VAT is not applicable under Article 293 B of the French General Tax Code while the seller remains under that regime. A premium cloth, monogram, unusual construction or other addition is charged only after the customer receives and accepts a revised quote.

No pre-ticked paid option is added to an order. Promotion conditions, where offered, are displayed with the promotion and do not change an already confirmed order.

4. Order review and conclusion

1. The customer selects a garment and submits or approves the required specification.
2. The customer reviews the seller, product, quantity, total in EUR, production estimate, delivery terms and contact details.
3. The customer can correct the information before confirming.
4. The customer accepts these Terms with an unticked control and separately acknowledges the personalised-goods withdrawal exclusion.
5. The customer activates an unambiguous order-with-obligation-to-pay control and completes the provider-hosted payment.
6. The seller sends an order confirmation on a durable medium with an order or invoice reference.

The seller may refuse or pause an order on a legitimate ground, including an unavailable cloth, inconsistent specifications, failed payment, suspected fraud or an unresolved earlier payment dispute. A refusal is not based on a prohibited discriminatory ground.

5. Measurements and customer approvals

Measurements may be taken by the atelier or supplied through the ordering storefront. Customers who measure remotely must follow the guide and check their entries. Before cutting, the seller may request clarification or final approval of measurements, cloth and finish. A material change requested after approval can change the price or delivery estimate only with the customer’s agreement.

6. Payment

The available hosted payment provider and accepted methods are shown at checkout. Card and accelerated payment methods may be processed through Stripe-hosted Checkout; PayPal may be offered for an order configured for PayPal approval. Card details are entered on the provider’s domain and are not stored by this website. A payment authorisation or successful return page is not, by itself, proof that funds were captured; the central order record is updated from verified provider confirmation.

More detail is available in Payment & Security.

7. Production

The current indicative production period is 4 to 6 weeks after final approval of measurements and fabric, beginning only after effective payment and final approval of the necessary measurements and cloth. The order confirmation states the agreed delivery date or period. The seller will communicate a material delay promptly.

8. Delivery

Tracked delivery in metropolitan France within 2 to 5 business days after dispatch; quoted separately for EU and international orders. The destination, delivery method and any charge must be disclosed before the binding order. A dispatch confirmation provides the carrier and tracking reference. Risk transfers when the customer, or a nominated third party other than the carrier, physically receives the parcel. See Production & Delivery.

9. Personalised goods and withdrawal

Under Article L.221-28 3° of the French Consumer Code, the 14-day withdrawal right does not apply to goods made to the consumer’s specifications or clearly personalised. A garment made from the customer’s measurements and choices of cloth, cut and finish falls within that exclusion. The exclusion is displayed and expressly acknowledged before payment.

If the seller later offers a genuinely non-personalised, ready-to-wear item, its checkout will state the applicable withdrawal right and provide the statutory instructions and form. The custom-goods exclusion never limits conformity, hidden-defect or late-delivery remedies.

10. Cancellations, returns and refunds

Contact the atelier immediately if a cancellation is needed. A full cancellation is normally possible where production has not started and no customer-specific material has been irreversibly committed. Once personalised production has begun, there is no general change-of-mind cancellation right, but the seller will review the circumstances and propose a fair solution where possible. Defective or non-conforming goods follow the statutory process, not a change-of-mind return rule. See Returns, Refunds & Cancellations.

11. Alterations

One alteration session requested within 14 days after delivery is included where an adjustment is required because of a cutting, making or measurement-transcription error attributable to the seller. Alterations caused solely by inaccurate customer-supplied measurements, a later change in body shape or a new preference can be quoted separately. This service does not replace statutory remedies.

12. Statutory guarantees

The seller remains liable for lack of conformity under Articles L.217-3 and following of the French Consumer Code and for hidden defects under Articles 1641 and following of the French Civil Code. Normal wear, damage caused by care contrary to the garment label, an unauthorised third-party alteration or abnormal use is not, by itself, seller non-conformity. See Guarantees & Complaints.

13. Care and use

The customer should follow the garment’s care label. Fine wool, silk, linen and specialist construction can require professional cleaning. The seller remains responsible for defects that are legally attributable to the product, but not for damage caused by unsuitable care after clear care instructions were provided.

14. Personal information

Customer identity, contact, order, measurement and delivery information is processed for the order and related legal obligations as described in the Privacy Policy. Payment credentials are handled by the selected hosted provider.

15. Force majeure

Neither party is liable for a failure directly caused by force majeure within Article 1218 of the French Civil Code. The seller will nevertheless communicate with the customer and apply any mandatory cancellation, delivery or refund right that remains available.

16. Complaints, mediation and law

Send a complaint to contact@dansoatelier.com or 4 rue Pierre Ginier, 75018 Paris, France with the order reference and relevant evidence. The seller aims to respond within 10 business days. If the written complaint is unresolved, a consumer may apply free of charge to the appointed mediator listed in the Legal Notice. French law applies, without depriving a consumer of mandatory protections of another applicable jurisdiction. Courts are determined by mandatory rules, including Article R.631-3 of the French Consumer Code where applicable.