EN-2026.08.14-1 · Effective 14 August 2026
Data Rights & Retention
Your GDPR rights and the periods applied to customer and order records.
1. Retention principles
Personal information is kept only for a stated operational, legal or claims purpose. At the end of active use it is deleted, anonymised or moved to a restricted archive where a statutory or limitation period requires retention. The schedule is reviewed administratively; it is not a claim that every deletion is fully automated.
2. Working schedule
| Record | Active use | Archive / deletion approach |
|---|---|---|
| Enquiry and quote with no order | Up to 3 years after the last customer contact | Delete unless needed for a live claim or consented follow-up |
| Customer identity, contact and support file | During the order and after-sales relationship | Normally 3 years after the relationship, except evidence tied to a longer legal record |
| Measurements and fit profile | For production, alterations and requested repeat commissions | Normally delete or de-identify 3 years after the last order; earlier on a valid request where no legal need remains |
| Order, invoice, payment and accounting evidence | During fulfilment and support | Restricted accounting archive for 10 years where required |
| Guarantee, complaint, refund and dispute evidence | While the issue and applicable rights remain open | Retain only for the relevant statutory or limitation period, then delete or minimise |
| Security and access logs | Incident prevention and investigation | Normally up to 12 months; longer only for a documented incident or legal requirement |
| Transactional email copies | Order, invoice, shipping and support delivery | Kept only as long as required for the underlying order or delivery evidence |
3. Exercising a right
- Email contact@dansoatelier.com with the right you wish to exercise.
- Include enough information to find the record, such as your email and order reference; never send full card details.
- If identity is uncertain, we may request proportionate evidence and will not retain more of it than necessary.
- We normally respond within one month, or explain any lawful extension, refusal or limitation.
4. Limits and complaints
Erasure is not absolute: an invoice or claim record can remain in a restricted archive where French or EU law requires it. You can challenge the response or complain to the CNIL. Rights requests are not used to reduce the service you receive.